Refund policy

📦 Returns & Refund Policy (Custom & Made-to-Order Items)

🚫 No Returns or Refunds

All items sold through this store are made-to-order and/or customised specifically for each customer. Because of the personalised nature of these products, all sales are final.

We do not accept returns, refunds, or exchanges for any reason, including change of mind, incorrect selection, or personal preference after purchase.

✨ Custom Orders

Each item is individually created based on the details provided at checkout. It is the customer’s responsibility to ensure all personalisation details (such as names, spelling, colours, sizes, and design choices) are entered correctly before completing the order.

We are not responsible for errors submitted by the customer.

📦 Damages During Transport & Shipping Responsibility

All orders are carefully packaged to reduce the risk of damage during transit.

However, once an order has been dispatched and handed over to the courier, it is in the care and responsibility of the shipping provider. We are not liable for delays, loss, or damage that occurs during transportation.

If your item arrives damaged, you must contact us within 48 hours of delivery and provide:

After review, we may assist in raising a claim with the courier. Any resolution (such as a replacement or store credit) is subject to the outcome of the courier investigation and is provided at our discretion.

⚠️ Processing & Production

As all items are made to order, please allow the stated production time before dispatch.

Once an order has entered production, it cannot be cancelled or changed.

❗ Non-Refundable Situations

We do not offer refunds or replacements for:

📩 Contact Us

If you have any issues with your order, please contact us:

📧 prettynrprintedd@gmail.com

We aim to respond within 24–48 hours.